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Shipping & returns

Shipment

Shipment with Track & Trace + CO2 neutral + insured shipment.

Cancellation

You have the right to cancel this contract within fourteen days without cause.

Return shipment cost UK: £ 5,90

Return policy Tepso® in 4 steps:

1) Send an email with your details to [email protected]
2) You will receive a digital return label by e-mail.
3) Print this return label and stick it on the return packaging
4) You will receive your money back within 3 working days after we have received your return.

Return shipments for countries outside the U.K., Germany, The Netherlands, Belgium and Austria are at own cost.

Right of cancellation

You have the right to cancel this contract within fourteen days without cause.

The cancellation period is fourteen days from the day on which you or one of your specified third parties, who is not the carrier, have/has taken possession of the goods.

To exercise your right of cancellation, you must inform us via [email protected] of your decision to cancel the contract via a clear declaration.

Consequences of cancellation

If you cancel this contract, we shall return to you all payments received, including delivery fees (with the exception of additional fees resulting from another type of delivery being chosen than the standard economy delivery offered by us) without delay and at the latest within fourteen days starting from the day when the communication about your cancellation of this contract has been received by us. We shall use the same payment method for this refund as that used by you for the original transaction, unless expressly agreed otherwise with you. No fees shall ever be charged to you due to this refund.

We may refuse the refund until we have received the return of the goods or until you have produced the proof of return of the goods, whichever is earlier.

You must return the goods to us or to without delay and in any case at the latest within fourteen days from the day when you instructed us about the cancellation of the contract.

Compliance with the notice period is met if you send the goods prior to expiry of the period of fourteen days. We shall bear the costs of the return delivery of the goods.

You must only pay for any loss in value of the goods if this depreciation is due to any handling by you other than is necessary to check the condition, features and function of the goods.

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